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What to do if you have problems

Try to work it out directly with the buyer or the auction web site. If that doesn’t work, file a complaint with the Federal Trade Commission by calling toll-free 1-877-FTC-HELP or visiting the FTC’s web site at www.ftc.gov. Although the Commission cannot resolve individual problems for consumers, it can act against an individual or company if…
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Quick tips for sellers

Provide an accurate description of the item you are selling, including all terms of the sale and who will pay shipping costs. Respond quickly to any questions bidders may raise during the auction. Contact the high bidder as soon as possible after the auction closes to confirm details of the sale. Ship the merchandise as…
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